TrioBox Terms of Use

1. Acceptance of these Terms

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. The Service is intended for use by businesses and organisations, and not by individual consumers.

Where the Service is accessed or used on behalf of a business or other legal entity, the individual registering for or using the Service represents and warrants that they have full authority to bind that entity to these Terms. Use of the Service, including registration or subscription, constitutes acceptance of these Terms by the relevant business or organisation.

2. Who we are

TrioBox is a South African-managed Wi-Fi hotspot and captive portal platform. The Service is operated by Triotek (Pty) Ltd (registration number: 2023/804559/07) (the “Provider”).

3. Service overview

TrioBox provides a plug-and-play solution that enables venues to offer guest Wi-Fi via a branded captive portal, including authentication options, usage controls (time/data), analytics, and optional messaging tools.

The Service works with your existing internet connection. Unless explicitly stated, the Service does not include internet connectivity supplied by the Provider.

4. Accounts & access

• You are responsible for maintaining the confidentiality of login credentials and for all activity under your account.
• You agree to provide accurate and up-to-date information when registering or purchasing the Service.
• You must notify us promptly of any unauthorised access or security incident affecting your account.

5. Acceptable use

You agree not to:

• Use the Service for unlawful, fraudulent, harmful, abusive, or misleading purposes.
• Interfere with or disrupt the integrity, performance, or security of the Service or related networks.
• Attempt to gain unauthorised access to systems, accounts, routers, data, or networks.
• Upload or transmit malware, spyware, or any code intended to damage or compromise systems.
• Use the Service to send spam or unsolicited marketing without lawful basis and consent where required.

6. Guest Wi-Fi & captive portal

You acknowledge that guest Wi-Fi users (your “Guests”) may access the internet using your venue’s network and internet connection. You are responsible for setting appropriate access limits (time, data, and rules) and for managing your venue network responsibly.

• We do not guarantee any specific speed, coverage, or performance of your venue’s internet connection or local Wi-Fi environment.
• Wi-Fi performance can be affected by your ISP, router placement, building materials, interference, and device limitations.
• You are responsible for ensuring staff/private networks are separated from guest Wi-Fi where appropriate.

7. Data, POPIA & privacy

TrioBox can collect guest information (such as name, mobile number, email address, birthday, preferences) and usage insights. Where applicable, the Service includes consent mechanisms in the captive portal flow.

Your responsibilities:

• You must ensure you have a lawful basis to collect and use Guest data, and that consent is obtained where required.
• You must comply with the Protection of Personal Information Act, 2013 (“POPIA”) and any other applicable laws.
• You must keep your customer database secure and only allow access to authorised users.
• You must provide clear notices to Guests about what data is collected and how it will be used.

Please review our Privacy Policy for details on how we process data and our roles (where applicable) as operator and/or responsible party.

8. SMS/WhatsApp/email messaging

The Service may allow you to send messages to Guests via SMS, WhatsApp, or email (including campaigns, birthday offers, and win-back messaging). You are responsible for ensuring that all messaging complies with applicable laws and platform policies, including opt-in/opt-out requirements.

• Messaging costs may be usage-based and billed separately, as communicated in your plan or invoice.
• Delivery is not guaranteed due to carrier filtering, device settings, network issues, or third-party provider limits.
• You must honour unsubscribe/opt-out requests promptly and maintain suppression lists where required.

9. Pricing, billing & cancellations

Unless otherwise agreed in writing, the Service is billed on a subscription basis. Pricing shown on the website may exclude VAT unless stated.

• Fees: You agree to pay fees associated with your subscription plan and any usage-based add-ons (if applicable).
• Billing cycle: Subscription fees are billed monthly in advance (unless your plan specifies otherwise).
• Late payment: If payment fails or is overdue, we may suspend access until the account is brought current.
• Cancellations: You may cancel as described on the site or by contacting support. Cancellation takes effect at the end of your current billing period unless otherwise stated.
• Refunds: Fees are generally non-refundable, except where required by law or explicitly agreed.
• Free router offer: Is only available while stocks last and subject to a 12-month minimum subscription. Early cancellations may incur hardware return fees of a minimum of R500 or the retail value of the hardware, whichever is higher.

10. Hardware & installation

Hardware may be supplied, leased, or purchased depending on your plan and agreement. Hardware remains subject to the applicable purchase, lease, or loan terms.

• You are responsible for providing a suitable environment (power, ventilation, safe location) for hardware.
• Damage caused by misuse, power surges, water, theft, or unauthorised modifications may be your responsibility.
• Where a professional installer is used, installation schedules and workmanship warranties (if any) may be handled separately.

11. Availability, updates & support

We aim to keep the Service available, reliable, and secure. However, access to the Service may be interrupted from time to time due to maintenance, updates, failures of third-party networks or services, or circumstances beyond our reasonable control.

To the maximum extent permitted by law, we do not accept any liability for any downtime, interruption of service, or unavailability of the platform, nor for any loss, damage, or business interruption suffered by a business as a result of our failure or inability to provide, maintain, or keep the Service operational.

We may deploy changes, patches, and updates to improve performance, security, or features.

Support is provided during business hours unless otherwise agreed, and may require access to logs/configuration for troubleshooting.

12. Intellectual property

TrioBox, Triotek, logos, trademarks, website content, software, and platform components are owned by the Provider and/or its licensors. You may not copy, modify, distribute, sell, or reverse engineer any part of the Service except to the extent permitted by law.

13. Third-party services

The Service may integrate with third-party providers (e.g., SMS, WhatsApp, email, analytics, hosting, payment gateways). Third-party services are subject to their own terms, availability, and policies. We are not responsible for third-party outages or policy changes.

14. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

15. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to your use of the Service.

Where liability cannot be excluded, our total liability will be limited to the total fees paid by you to us for the Service in the 3 months immediately preceding the event giving rise to the claim (or the minimum amount permitted by law, if higher).

16. Indemnity

You agree to indemnify and hold us harmless from claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your messaging campaigns and marketing content; or (d) your violation of law, including POPIA requirements.

17. Suspension & termination

We may suspend or terminate access to the Service if you breach these Terms, fail to pay fees, or use the Service in a way that creates risk to Guests, the platform, third parties, or us. Where reasonably possible, we will provide notice.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes become effective means you accept the updated Terms.

19. Governing law & disputes

These Terms are governed by the laws of the Republic of South Africa. You agree to the jurisdiction of the South African courts for disputes arising out of or relating to these Terms or the Service.

20. Contact details

If you have questions about these Terms, contact us:

• Email: info@triobox.co.za
• Phone: 087 821 7274
• Address: 184 Hoyt Crescent, Moreleta Park, Pretoria
• Powered by: triotek.co.za